MedicaidAdministrativeMedium impact
Netsmart to Therap EVV Transition for 1915(c) HCBS Waivers Complete)
Kentucky Medicaid·KY·Provider Letter
Effective date
Apr 1, 2025
We identified it
Jun 20, 2026
Summary
Kentucky has completed the transition from Netsmart to Therap for electronic visit verification (EVV) systems for 1915(c) Home and Community Based Services Waiver providers. Providers must download their Netsmart data before April 1, 2025, when read-only access ends permanently.
Action Required
By March 31, 2025: Providers using Netsmart EVV system must download all historical data before read-only access ends on April 1, 2025. Use the guide at https://bit.ly/4hB95LL for data download instructions. Contact kysupport@therapservices.net for technical issues with the new Therap system.