MedicaidAdministrativeHigh impact
Provider Letter 2025-21: RE: EVV Requirements for Reimbursement of Personal Care and Home Health Services
Oklahoma SoonerCare·OK · Family Medicine, Internal Medicine, Geriatrics +2 more·Provider Letter
We identified it
Jun 20, 2026
Summary
Oklahoma Medicaid now requires Electronic Visit Verification (EVV) for all personal care and home health services to comply with federal mandate. Providers must onboard with designated EVV platforms (FiServ for SoonerCare or HHAeXchange for MCOs) to capture service details including provider, patient, location, dates, and times.
Action Required
Immediately: Providers delivering Medicaid personal care or home health services in Oklahoma must begin onboarding with the appropriate EVV platform - FiServ for SoonerCare/HCBS waiver programs, or HHAeXchange for MCO contracts. Complete platform registration and required training. Update service delivery workflows to capture and verify all required EVV data points (service type, patient name, date, location, provider name, start/end times). Claims for applicable services will not be reimbursed without proper EVV compliance.