CommercialAdministrativeLow impact
Effective June 1, 2025, Medical Mutual Provider Line Hours Changing
Medical Mutual of Ohio·In the News
Effective date
Jun 1, 2025
We identified it
Jun 20, 2026
Summary
Effective June 1, 2025, Medical Mutual Provider Line support hours will change to 8AM-5PM, Monday through Friday. This affects when billing teams can contact Medical Mutual for provider support and questions.
Action Required
By June 1, 2025: Update contact procedures to ensure all Medical Mutual provider line calls are made between 8AM-5PM, Monday-Friday. Billing team should adjust workflow for claim inquiries, prior authorization calls, and provider support to fit within new hours.