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Effective Sept. 1, 2025, Medical Mutual is Moving to All Electronic Medical Claims Processing
Medical Mutual of Ohio·In the News
Effective date
Sep 1, 2025
We identified it
Jun 20, 2026
Summary
Medical Mutual will require all medical claims to be submitted electronically starting September 1, 2025, ending acceptance of paper and email submissions. Providers can use clearinghouses or the free Availity portal, with training available in July/August 2025.
Action Required
By September 1, 2025: Billing team must transition all Medical Mutual medical claims to electronic submission through either a clearinghouse or Availity portal. Register for Availity at https://www.availity.com/essentials-portal-registration/ and attend July/August 2025 training sessions. If unable to comply, submit Electronic Opt-Out Waiver Request Form to NewClaims@MedMutual.com before the deadline. Paper and email claim submissions will no longer be accepted after this date.