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Change Healthcare Outage Updates

Medical Mutual of Ohio·In the News
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Change Healthcare has experienced a nationwide cybersecurity attack causing outages that affect benefits verification, claims submission, prior authorization, and remittance processing. Availity Portal is providing alternative pathways for electronic transactions including eligibility, claims submission, and remittance advice for affected providers.

Action Required

Action needed
Immediately: Billing team must register for Availity Essentials portal if using Change Healthcare as clearinghouse. Access alternative pathways for eligibility verification (X12 270), claim status inquiries (X12 276), claims submission (X12 837), and remittance advice (X12 835). Contact Medical Mutual Provider Contracting Manager at 1-800-625-2583 for assistance with setup and questions.

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