MedicaidAdministrativeLow impact
Medicaid implementation/Member enrollment reminder
UPMC Health Plan·PA·Provider Announcement
We identified it
Jun 20, 2026
Summary
UPMC Health Plan clarifies that provider services cannot answer PA Medicaid enrollment questions. Providers must direct Medicaid-covered patients with enrollment or MCO plan change inquiries to the Pennsylvania Department of Human Services enrollment resources.
Action Required
Immediately: Front desk staff must redirect all PA Medicaid enrollment and eligibility questions to Pennsylvania DHS enrollment site or call 1-800-440-3989. Do not contact UPMC Health Plan Provider Services for these inquiries. Post reference numbers at front desk for quick access.