MedicaidAdministrativeMedium impact
How Providers Can Escalate Unresolved Managed Care Inquiries
Missouri Medicaid (MO HealthNet)·MO·Provider Notice
Effective date
May 26, 2026
We identified it
Jun 20, 2026
Summary
Missouri HealthNet Division has established a formal escalation process for providers who have unresolved issues with Managed Care health plans. Providers can now submit MC Request for Information forms to MHD.MCCommunications@dss.mo.gov for assistance, with guaranteed response times of 72 hours for urgent member service issues and 10 business days for standard inquiries.
Action Required
Immediately: Billing and administrative staff should bookmark the escalation email MHD.MCCommunications@dss.mo.gov and document this new process in office procedures. When Managed Care plan issues remain unresolved after direct contact, complete an MC Request for Information form and submit to MHD for liaison assistance.