MedicaidAdministrativeMedium impact
Newsletter Vol. 2, No. 14
New Jersey Medicaid·NJ·Provider Notice
We identified it
Jun 20, 2026
Summary
Unisys Paramax (New Jersey's Medicaid fiscal agent) has added dedicated phone lines and staff to handle the overwhelming volume of provider calls. Separate lines are now available for eligibility verification and claims status inquiries, with additional circuits for provider representatives.
Action Required
Immediately: Update office phone lists with new dedicated numbers for Medicaid eligibility verification and claims status (use new number instead of main switchboard). Train staff to use appropriate lines to reduce wait times - use dedicated REVS line for eligibility/claims status only, main number for speaking with provider representatives.