Back to dashboard
MedicaidAdministrativeLow impact

Virtual Assistant Now Available on the Medicaid Tort Portal

Texas Medicaid·TX·System Updates
Effective date
Not stated
We identified it
May 29, 2026
Days to comply
—

Summary

TMHP has launched a new virtual assistant named Tim available 24/7 on the Medicaid Tort Portal to help providers with third party liability reporting, correspondence status, lien amounts, and payment confirmation. This is a system enhancement that provides additional support resources for tort-related billing processes.

Action Required

Action needed
Immediately: Billing team should bookmark the Medicaid Tort Portal landing page to access the new virtual assistant Tim for questions about third party liability reporting, lien status checks, and payment confirmations. Train staff on this new 24/7 resource as an alternative to calling the TMHP Contact Center at 800-925-9126.

Related policy hubs