AARP Medicare Supplement plans from UnitedHealthcare will automatically offset overpayments from future ACH electronic payments instead of sending letters requesting refunds. This streamlined process applies to providers receiving electronic payments through Optum Pay in 33 specified states.
Action Required
Action needed
Immediately: Enroll in ACH payments through Optum Pay to take advantage of automatic overpayment offsetting. Confirm EDI 835 enrollment with your clearinghouse for automatic payment posting. Monitor EDI 835 transactions for reversal claims indicating overpayment recoveries. Contact UnitedHealthcare using member ID card information if you identify overpayments before automatic offset occurs.