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UPDATED KMAP BULLETIN: Change Healthcare Outage

Kansas Medicaid (KanCare)·KS·Provider Bulletin
Effective date
Not stated
We identified it
Jun 21, 2026
Days to comply
—

Summary

Change Healthcare is experiencing a system outage preventing Kansas Medicaid (KMAP) claim submissions. Providers must use alternative submission methods including the Provider Secure Portal, paper claims, or hold claims until the system is restored.

Action Required

Action needed
Immediately: Billing team must switch to alternative claim submission methods for Kansas Medicaid claims - use Provider Secure Portal for electronic submission or submit paper claims (except pharmacy). Hold claims if needed until Change Healthcare is restored. Submit timely filing bypass requests with cover letter referencing General Bulletin 24052 for any claims exceeding filing limits due to this outage.

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