MedicaidAdministrativeHigh impact
Attention All Providers: Error Received When Creating Prior Authorization and Workaround
Nevada Medicaid·NV·Prior Authorization
Effective date
Aug 29, 2025
We identified it
Jun 21, 2026
Summary
Nevada Medicaid's Provider Web Portal is experiencing a technical error where providers receive 'Recipient not found' messages when trying to submit prior authorization requests through the Care Management tab, even with valid recipient IDs. Providers must use the Member Focused Viewing tool as a workaround until the issue is resolved.
Action Required
Immediately: Nevada providers must stop using the Care Management tab for prior authorization submissions due to system errors. Switch to the Member Focused Viewing tool in the Provider Web Portal for all PA requests. Delegates without access should contact their provider or admin to update role-based permissions. Reference the Nevada Medicaid YouTube Channel Part 12 tutorial for navigation instructions.