Medicare AdvantageAdministrativeLow impact
Annual Survey Monitors Turquoise Care Members’ Health Care Experiences
BCBS New Mexico·NM·General
Effective date
Feb 1, 2026
We identified it
Jun 18, 2026
Summary
Blue Cross Blue Shield of New Mexico will begin conducting their annual CAHPS survey of Turquoise Care members in February 2026 to assess healthcare experiences. Providers are encouraged to help improve survey results by focusing on access to care, communication quality, and directing members to available resources like free transportation and tobacco cessation programs.
Action Required
Starting February 2026: If Turquoise Care members ask about the CAHPS survey, encourage them to complete it online or return by mail. Front desk staff should inform members about free transportation services (ModivCare 866-913-4342) and tobacco cessation program (877-232-5518). Providers should focus on clear communication, timely appointments, and preventive care scheduling to improve survey results.