MedicaidAdministrativeLow impact
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Aetna Better Health of Virginia·VA·Provider Notification
We identified it
Aug 13, 2026
Summary
Aetna Better Health of Virginia is partnering with Quest Analytics/BetterDoctor to verify and update Medicaid provider directory information. Practices will receive notifications from Quest in the coming weeks requesting validation and updates to their practice information in the directory. This is an administrative notification requiring provider engagement to ensure accurate directory listings.
Action Required
In the coming weeks: Billing team and practice administrators should expect contact from Quest Analytics/BetterDoctor requesting validation of practice information for the Aetna Better Health of Virginia Medicaid provider directory. Designate a point person to respond promptly to Quest's directory verification requests. Ensure all practice contact information, credentials, and service offerings are current before Quest reaches out. Inaction may result in inaccurate directory listings that could affect patient access to the practice and claim submissions. Contact Aetna Provider Services at 1-800-279-1878 (TTY: 711) with questions.