All PlansAdministrativeMedium impact
New Mexico language assistance services requirements
Cigna·NM·General
Effective date
Oct 13, 2025
We identified it
Jun 18, 2026
Summary
New Mexico requires Cigna Healthcare to provide free language assistance services (interpreters, ASL) for patients with limited English proficiency or hearing disabilities. Providers must offer these services and document if patients refuse professional interpreters.
Action Required
Immediately: All New Mexico providers must offer free Cigna language assistance services to LEP and deaf patients. Call 800.806.2059 for phone interpreters during visits. Schedule face-to-face/ASL interpreters via 800.882.4462 (3 days for Spanish, 5 days for other languages/ASL). Document in medical records if patients refuse professional interpreters. Update front desk procedures to inform patients of available services.