CommercialAdministrativeMedium impact
Massachusetts—Reminder to update your online provider directory listing
Cigna·MA·Network
Effective date
Jul 1, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare is reminding Massachusetts providers to update their online directory listing information including addresses, NPI, specialty, TIN, phone numbers, and patient acceptance status. Providers must submit demographic changes via fax, email, or online portal to ensure accurate provider directory information for patients.
Action Required
Immediately: Review your practice's current listing in the Cigna provider directory on Cigna.com. Submit any demographic updates (address, NPI, specialty, TIN, phone, patient acceptance status) via fax to 877.358.4301, email to Intake_PDM@Evernorth.com, or through the Cigna for Health Care Professionals portal. Ensure patient acceptance status is current to help patients access care.