CommercialAdministrativeMedium impact
Maryland access to evaluation/treatment requirements
Cigna·MD·Network
We identified it
Jun 19, 2026
Summary
Maryland Insurance Administration requires Cigna Healthcare in-network providers to establish policies ensuring patients can access urgent care within 72 hours, routine primary care within 15 days, preventive care within 30 days, and non-urgent specialty care within 30 days. This is a compliance reminder for appointment scheduling standards that Cigna will monitor bi-annually.
Action Required
Immediately: Maryland providers must establish written policies and procedures for appointment scheduling to ensure urgent medical services are available within 72 hours, routine primary care within 15 calendar days, preventive care/well visits within 30 calendar days, and non-urgent specialty care within 30 calendar days. Front desk staff should update scheduling protocols and document compliance procedures as Cigna will conduct bi-annual access measurements.