CommercialAdministrativeLow impact
2023 access to behavioral care results
Cigna·Psychiatry, Primary Care·Prior Authorization
We identified it
Jun 19, 2026
Summary
Evernorth Behavioral Health published their 2023 performance results for behavioral care access. This is a transparency report showing they do not require prior authorization for emergency behavioral health services or routine care with participating providers, and provides performance metrics for phone access and appointment scheduling.
Action Required
No immediate action required. This is an informational report on Evernorth's 2023 behavioral health access performance. Billing teams should note that Evernorth does not require prior authorization for emergency behavioral health evaluation/stabilization services or routine care with participating providers.