MedicaidAdministrativeMedium impact
Provider Bulletin 01 10 2025 TGI Cultural Competency Training Program and Provider Directory Requirements APL24 017 IE LA SAC SD
Molina Healthcare·CA·Provider Bulletin
Effective date
Mar 1, 2025
We identified it
Jun 19, 2026
Summary
Molina Healthcare of California requires all staff and providers with direct member contact to complete transgender, gender diverse, and intersex (TGI) cultural competency training by March 1, 2025, with retraining every two years. Provider directories must also be updated to reflect TGI care proficiency by the same deadline.
Action Required
By March 1, 2025: All staff, providers, and subcontractors with direct patient contact must complete TGI cultural competency training through Molina's approved program. Administrative team must track training completion and prepare for biennial attestation to DHCS. Update provider directory profiles to indicate TGI care proficiency. Implement grievance tracking procedures for TGI care complaints. New hires must complete training within 45 days of hire.