MedicaidAdministrativeMedium impact
BT202055: IHCP COVID-19 Response: Temporary changes allowed for signature requirements
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Mar 1, 2020
We identified it
Jun 19, 2026
Summary
Due to COVID-19, Indiana Health Coverage Programs (IHCP) has temporarily suspended signature requirements for DME delivery, pharmacy services, transportation, and home health services. Providers must document alternative verification methods and note COVID-19 as the reason for missing signatures.
Action Required
Immediately: Update documentation procedures for all affected services. For DME: Document delivery date and COVID-19 reason for missing signature, maintain text/email/photo proof. For pharmacy: Staff must write 'COVID' in signature line instead of obtaining patient signature. For transportation: No signature required during emergency. For home health: Document verbal or electronic consent in patient file noting method used.