CommercialAdministrativeMedium impact
COB Reminder, Availity Best Practices
Blue Cross Blue Shield of Wyoming·WY·Provider Update
We identified it
Jun 19, 2026
Summary
BCBSWY updated their coordination of benefits (COB) inquiry process, requiring providers to fax COB questions to 307-432-2942 with specific forms. They also clarified that appeals submitted for status updates will be closed, as status can be viewed on the Availity dashboard.
Action Required
Immediately: Update COB inquiry workflow to fax all coordination of benefits questions to 307-432-2942 and include the BCBSWY Request for Professional or Institutional Claim Adjustment form from BCBSWY.com. Train billing staff to check appeal status on Availity dashboard under Claims & Payments > Appeals instead of submitting status update requests. Download and reference the Availity Appeals Guide for proper procedures.